This week I have started to focus more on the literature and the small video clips that are up on the website – if you haven’t seen them I encourage you to check them out! It is like great summaries of the literature and the webinars/tweet chat.
So, continuing with my expectations… Have the expectations been reach so far? Here I would like to include the talk from Tore Pedersen that I have listened to on the website (Expectations and the disconfirmation model – Tore Pedersen, video Module 2 website https://hhk3.kau.se/uce/modules/modul-2-psychological-aspects-behind-customer-experiences/ )
Tore says something really interesting here and that is that it is not simple with expectations in the way I would think it would be logical – that if you have high expectations and it fails, you would be dissapointed and if you have low and they are exceeded you will be more satisfy.
It is actually more difficult to feel unsatisfied if you have had high expectations before and it is difficult to be surpringsingly satisfied if you had low expectations from the beginning.
This course (and Module 2 especially) was to me very interesting from the beginning, and therefore (according to Tore Pedersen) it would be hard for me to be dissapointed. In this case it is actually true, because so far I feel this module has exceeded my expectation (and this is probably because I was open for it from the beginning since I had high expectations). In some way it feels unlogical but on the same time it makes so much sense.So I will in the futher also think about that positive thoughts (high expectations and eagerness for something to be good) is most likely a good thing to be a more satisfied person. Interesting and really something to put your thoughts into!